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Video: Dab tsi yog qhov txawv ntawm qhov xwm txheej thiab qhov xwm txheej hauv ITIL?
2024 Tus sau: Lynn Donovan | [email protected]. Kawg hloov kho: 2023-12-15 23:47
Qhov sib txawv ntawm cov xwm txheej thiab xwm txheej hauv ITIL
Ib xwm txheej yog ib qho kev cuam tshuam uas tsis tau npaj tseg lossis txo qis tam sim ntawd hauv kev ua haujlwm ntawm kev pabcuam IT. Ib xwm txheej yog qhov hloov me ntsis hauv lub xeev ntawm qhov system lossis kev pabcuam hauv IT infrastructure.
Kuj paub, qhov txawv ntawm qhov xwm txheej thiab qhov xwm txheej yog dab tsi?
Ib xwm txheej feem ntau yog ib qho kev npaj. Tawm hauv tsev, yug, tshoob, tog, cov feem ntau suav hais tias xwm txheej . Ib xwm txheej feem ntau yog tsis npaj. Nws yog ib yam dab tsi tshwm sim tsis tau xav txog, thiab feem ntau muaj kev tsis zoo.
Ib yam li ntawd, dab tsi yog qhov xwm txheej hauv kev sib tham? Ib xwm txheej yog ib qho kev cuam tshuam tsis txaus ntseeg rau kev pabcuam. Nws cuam tshuam qhov kev ua haujlwm ib txwm muaj yog li cuam tshuam rau cov neeg siv khoom kawg. Ib Teeb meem tej zaum yuav tshwm sim los ntawm ib qho khoom vaj khoom tsev uas tsis ua haujlwm zoo lossis network ua tsis tiav.
Tom qab ntawd, lo lus nug yog, dab tsi yog qhov xwm txheej hauv ITIL?
Txhais. ITIL 2011 txhais ib xwm txheej Raws li: ISO 20000-1: 2011 txhais ib xwm txheej (ib ntu 1, 3.10) raws li: kev cuam tshuam tsis tau npaj rau ib qho kev pabcuam, kev txo qis ntawm qhov kev pabcuam zoo lossis qhov xwm txheej uas tseem tsis tau cuam tshuam txog kev pabcuam rau cov neeg siv khoom. Cov xwm txheej yog qhov tshwm sim ntawm kev pabcuam tsis ua haujlwm lossis cuam tshuam.
Dab tsi yog 3 kev faib tawm ntawm hom kev tshwm sim?
Muaj peb lub ntsiab pawg uas xwm txheej mus sub. Cov no xwm txheej yog tus kheej, koom haum thiab kev siab hlub uas tau piav qhia hauv qab no.
Pom zoo:
Dab tsi yog qhov txawv ntawm kev tswj qhov xwm txheej thiab kev tswj xyuas qhov xwm txheej loj?
Yog li MI yog hais txog kev lees paub tias qhov xwm txheej ib txwm muaj thiab Kev Tswj Xyuas Teeb Meem yuav tsis txiav nws. Ib qho xwm txheej loj yog kev tshaj tawm ntawm lub xeev xwm txheej ceev. Ib qho xwm txheej loj yog nruab nrab ntawm qhov xwm txheej ib txwm muaj thiab kev puas tsuaj (qhov twg IT Service Continuity Management txheej txheem pib)
Dab tsi yog qhov txawv ntawm tag nrho cov ntawv tshaj tawm thiab ib nrab ntawm cov xwm txheej?
Rau cov khoom tsis sib xws hauv ib daim ntawv teev npe (raws li hauv Nieuwenstein & Potter's thwmsim, 2006) tag nrho daim ntawv tshaj tawm raug cuam tshuam los ntawm tag nrho cov khoom hauv ib ntu, qhov kev tshaj tawm ib nrab tsuas yog cuam tshuam tsawg kawg nkaus los ntawm tag nrho cov khoom, yog tias tsuas yog ob qho yuav tsum tau ua. qhia
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