Cov txheej txheem:
- Muaj tsib theem hauv ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
- ITIL cov kev coj ua zoo tshaj plaws npog thaj chaw hauv qab no ntawm ITSM, suav nrog:
- Piv txwv ntawm 9 Txoj Cai Qhia Txog Kev Siv
Video: ITIL cov ntsiab lus yog dab tsi?
2024 Tus sau: Lynn Donovan | [email protected]. Kawg hloov kho: 2023-12-15 23:47
ITIL 4 muaj cuaj txoj kev coj txoj cai uas tau txais los ntawm qhov tsis ntev los no ITIL Practitioner Exam, uas suav nrog kev tswj hwm kev hloov pauv, kev sib txuas lus thiab kev ntsuas thiab ntsuas. Cov no txoj cai suav nrog: tsom rau tus nqi. Tsim rau kev paub. Pib qhov twg koj nyob.
Ib yam li ntawd, tib neeg nug, 5 theem ntawm ITIL yog dab tsi?
Muaj tsib theem hauv ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
- Kev pab tswv yim.
- Kev Tsim Kho.
- Kev hloov pauv kev pabcuam.
- Kev ua haujlwm.
- Kev txhim kho kev pabcuam txuas ntxiv.
Ib sab saum toj no, lub hom phiaj ntawm ITIL yog dab tsi? Cov ITIL (Information Technology Infrastructure Library) yog ib lub hauv paus tsim los ua qauv kev xaiv, npaj, xa thiab saib xyuas cov kev pabcuam IT hauv kev lag luam. Lub hom phiaj yog txhawm rau txhim kho kev ua haujlwm tau zoo thiab ua tiav qhov kev xa khoom xa tuaj.
Yog li, ITIL cov kev coj ua zoo tshaj plaws yog dab tsi?
ITIL cov kev coj ua zoo tshaj plaws npog thaj chaw hauv qab no ntawm ITSM, suav nrog:
- Kev tswj qhov xwm txheej.
- Hloov tswj.
- Kev tswj teeb meem.
- Kev tswj hwm theem.
- Kev tswj xyuas txuas ntxiv.
- Configuration tswj.
- Kev tswj hwm tso tawm.
- Kev tswj lub peev xwm.
9 nqe lus qhia yog dab tsi?
Piv txwv ntawm 9 Txoj Cai Qhia Txog Kev Siv
- Tsom ntsoov rau tus nqi.
- Tsim rau Kev Paub.
- Pib qhov twg koj nyob.
- Ua hauj lwm Holistically.
- Txhim kho Iteratively.
- Saib ncaj nraim.
- Ua Pob tshab.
- Sib koom tes.
Pom zoo:
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