Cov txheej txheem:
Video: Cov ntsiab lus tseem ceeb ntawm kev paub qhov chaw txhawb nqa KCS yog dab tsi?
2024 Tus sau: Lynn Donovan | [email protected]. Kawg hloov kho: 2023-12-15 23:47
Dab tsi yog cov ntsiab lus tseem ceeb ntawm kev paub Centered Support (KCS)?
- Tsim cov ntsiab lus raws li kev daws teeb meem.
- Evolving cov ntsiab lus raws li cov khoom lag luam lub neej voj voog.
- Muab khoom plig rau kev kawm, kev sib koom tes, sib koom, thiab txhim kho.
- Kev tsim kho a kev paub pib ntawm qhov kev paub ntawm tus kheej.
Ib yam li ntawd, koj tuaj yeem nug, cov ntsiab lus tseem ceeb ntawm kev paub qhov chaw txhawb nqa KCS yog dab tsi?
- Tsim cov ntsiab lus los ntawm kev daws teeb meem.
- Muab khoom plig rau kev kawm, kev sib koom tes, sib koom, thiab txhim kho.
- Evolving cov ntsiab lus raws li cov khoom lag luam lifecycles.
- Tsim kom muaj kev paub txog kev paub ntawm tus kheej.
Kuj Paub, KCS tsab xov xwm yog dab tsi? Cov KCS tsab xov xwm yog cov ntsiab lus, lossis kev paub, tsim los ntawm kev siv cov KCS txheej txheem. Cov KCS tsab xov xwm muaj cov qauv lossis hom ntawv uas tau teev tseg hauv cov qauv txheej txheem thiab npaj los npog ntau yam teeb meem suav nrog: "Yuav ua li cas" lossis Q&A. Cov teeb meem sib cuam tshuam.
Ib sab saum toj no, KCS txoj kev yog dab tsi?
Kev Pabcuam Kev Paub Txog ( KCS ; yav dhau los hu ua Knowledge-Centered Support) yog ib qho kev pabcuam kev pabcuam uas tsom mus rau kev paub raws li cov cuab yeej tseem ceeb ntawm lub koom haum siv nws. Kev loj hlob pib xyoo 1992 los ntawm Consortium for Service Innovation, lub koom haum tsis muaj txiaj ntsig ntawm cov koom haum pabcuam.
KCS sawv cev rau dab tsi hauv v6?
Kev Pabcuam Kev Paub
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