Video: Cisco Ucce yog dab tsi?
2024 Tus sau: Lynn Donovan | [email protected]. Kawg hloov kho: 2023-12-15 23:47
Cisco Unified Contact Center Enterprise ( UCCE ) sib koom ua ke ntau yam khoom thiab tuaj yeem ua haujlwm dav dav ntawm kev lag luam. Cisco Unified Contact Center Enterprise ( UCCE ) yog ib qho khoom siv tseem ceeb los pab koj siv thiab ua haujlwm UCCE systems txhim khu kev qha thiab zoo.
Ua raws li qhov no, Ucce sawv rau dab tsi?
Unified Contact Center Enterprise
Qhov thib ob, Cisco Agent yog dab tsi? Cisco Agent Desktop yog lub khoos phis tawj xov tooj sib koom ua ke (CTI) kev daws teeb meem rau ib leeg- thiab ntau qhov chaw IP-raws li kev sib cuag. Nws tsis suav nrog kev yuav khoom ntawm Cisco hu rau chaw muag khoom lossis muab kev muag khoom. Nws tau raug hloov los ntawm cov Cisco Finesse desktop.
Ib yam li ntawd, Cisco UCCX yog dab tsi?
Lub Chaw Tiv Thaiv / Hu Rau Hauv Ib Lub Thawv Cisco Unified Contact Center Express ( UCCX ) yog ua tiav "Contact Center in a Box." Nws xa cov kev hu xov tooj, kev tswj hwm, thiab kev tswj hwm cov yam ntxwv, thiab yog tsim los rau cov lag luam xws li cov lag luam me me mus rau cov tuam txhab lag luam mus txog 400 tus neeg sawv cev.
Qhov txawv ntawm Ucce thiab UCCX yog dab tsi?
Qhov loj tshaj txawv yog, vim UCCE thiab UCCX yog hu rau chaw software, lawv muab nta xws li routing, queueing, tus neeg sawv cev xeev (npaj / tsis npaj / nkag), thiab tsis npaj yog vim li cas.
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