Video: IT helpdesk txhawb nqa dab tsi?
2024 Tus sau: Lynn Donovan | [email protected]. Kawg hloov kho: 2023-12-15 23:47
Helpdesk txhawb nqa yog cov txheej txheem muab cov ntaub ntawv thiab kev txhawb nqa Hais txog lub tuam txhab cov ntaub ntawv nrog rau cov ntaub ntawv hais txog cov khoom thiab cov kev pab cuam ntawm lub koom haum rau cov neeg siv kawg / cov neeg siv khoom.
Tsuas yog li ntawd, nws yog dab tsi pab lub rooj?
A pab lub rooj , nyob rau hauv cov ntsiab lus ntawm IT, yog chav kawm hauv ib lub koom haum uas yog lub luag haujlwm los teb cov lus nug ntawm nws cov neeg siv. Feem ntau cov tuam txhab IT loj tau teeb tsa pab pawg teb cov lus nug los ntawm lawv cov neeg siv khoom.
Dab tsi yog nws pab lub rooj hauj lwm piav qhia? Pab Desk Job Lub Hom Phiaj Muab kev txhawb nqa thiab kev pabcuam rau cov neeg siv khoom siv software, kho vajtse, lossis lwm lub tshuab computer thiab xav tau pab ua kom tiav cov haujlwm lossis daws teeb meem los ntawm kev kuaj mob thiab nkag mus rau cov chaw taws teeb rau lawv lub computer.
Ua raws li qhov kev pom no, lub rooj pabcuam neeg siv khoom yog dab tsi?
A txhawb helpdesk los yog a cov neeg siv khoom txhawb nqa software yog siv los ntawm kev txhawb nqa pab pawg rau pab sab nraud cov neeg siv khoom . Nws feem ntau yog ib daim pib system uas hloov cov neeg siv khoom cov lus nug los ntawm ntau cov channel intickets. Ib IT helpdesk los yog a lub rooj pabcuam yog siv los ntawm IT pab pawg rau pab tawm hauv cov neeg ua haujlwm.
Tus kws kho mob tshwj xeeb ua dab tsi?
Raws li ib tug pab pawg kws tshwj xeeb , koj lub luag haujlwm tseem ceeb yog los daws cov teeb meem nrog lub computer hardware, peripherals, thiab software, thiab muab kev pabcuam IT. Koj tuaj yeem muab pab lub rooj txhawb kev pabcuam rau cov neeg ua haujlwm hauv koj lub tuam txhab, xws li hauv xov tooj, ntawm tus kheej, lossis online viatrouble tickets.
Pom zoo:
Cov xim dab tsi yog cov khoom siv txhawb nqa lub neej ntsaws rau hauv?
Koj tuaj yeem pom ntau qhov chaw muaj xim hauv cov ntawv thov hluav taws xob. Cov hluav taws xob liab yog rau cov roj teeb rov qab fais fab - cov cuab yeej tseem ceeb rau kev txhawb nqa lub neej yuav tsum tau txuas nrog cov no, tab sis cov cuab yeej tsis tseem ceeb shoul tsis yog qhov yuav siv roj teeb lub zog
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